This “Fuel Island Review Pilot Alabama Priceville” is a review of the fuel island at the Pilot Travel Center in Priceville, AL, USA.
Note:
This review is being conducted based upon our own expectations of what a fuel island that caters to professional truck drivers of commercial motor vehicles should be like. Mike’s driver manager at his trucking company has said that the company wants feedback from their drivers regarding their fuel solutions (locations where they are assigned to get fuel). If the drivers have a bad experience, they are to report that and if the company receives enough bad reports about a particular fueling location, the company will look for alternatives. In this way, there is an economic incentive for truck stops to provide what drivers need and want when they arrive at a fueling location.
For our review, we are choosing to assign a number to each aspect of the fuel island experience:
- “5” is excellent;
- “4” is very good;
- “3” is average or ok;
- “2” is unsatisfactory and needs attention;
- “1” is poor and needs immediate corrective action; and
- “N/A” means not applicable.
We are choosing not to identify a specific bay because we figure that what goes at one bay at a facility will generally be true at all of them.
Fuel Island Review
Date: 7/6/2010
Location: Pilot Travel Center, Priceville, AL, I-65, exit 334
Grading categories: “Fuel Island Review Pilot Alabama Priceville”
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| Fuel island area was clean, devoid of fuel and oil on ground | 5 |
| Trash barrels were emptied or had little trash in them | 5 |
| Fuel pump was in good working order and delivered fuel in a timely manner | 5 |
| Card reader and keypad was in good working order | 5 |
| Transaction required no additional action from driver inside the facility | 5 |
| There were sufficient paper towels for checking oil or cleaning | 5 |
| Windshield washing fluid was present, was sufficiently clean and had soap in it for cutting grease and bug guts | 5 |
| There was a long handled squeegee with both sides in good working order for reaching truck windshields without having to get up on the truck | 5 |
| A water spigot with hose was present and in good working order | 4 |
| An air hose with commercial truck tire pressure was available on at least every other bay | 5 |
| Bays with ULSD (ultra low sulfur diesel) were well marked | 5 |
| Friendliness and courtesy of facility staff, combined with wait time | N/A |
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Fuel Island Review Pilot Alabama Priceville
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| Categories being graded at this facility: | 11 |
| Total points for all categories: | 54 |
| Grade for fuel island at this facility (points/categories): | 4.9 |
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Observations: “Fuel Island Review Pilot Alabama Priceville”
On accessibility: This facility as of this writing had three fuel bays under the lighted shelter with ULSD (ultra low sulfur diesel) marked. The entrance to the bays farthest to the left required the driver to approach from an angle. What is even worse was that a fuel bay farther to the left of these (that was not under the shelter) could only be entered if a truck rode over hashed lines (which are usually an indication not to park there). Pilot really needs to arrange its facilities such that professional drivers don’t need to be concerned about angling their trucks in the entrance to and exit from fuel bays. This situation did not have a bearing on our grading of this facility.
On grading: This truck stop has received the highest fuel island review grading we’ve ever given one so far. The only mark down was that the hose on the water spigot was pretty short. If it had been long enough to actually spray a truck windshield, we would have given this facility a perfect score. Aside from the observations in this section, we wish that all Pilot truck stops would follow in the footsteps of this one regarding their fuel islands! Good going, guys!
Photo: “Fuel Island Review Pilot Alabama Priceville”
A photo taken out the passenger window at this facility of some of the amenities we look for at all truck stop fuel islands:
– treated windshield washing water,
– a long-handled squeegee with both sides in good condition,
– an air hose with commercial truck tire pressure, and
– a water spigot with a hose — even though the hose in this case was too short.
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