This “Fuel Island Review WilcoHess North Carolina Wake Forest” is a review of the fuel island at the WilcoHess Convenience Store in Wake Forest, NC, USA.
Note:
This review is being conducted based upon our own expectations of what a fuel island that caters to professional truck drivers of commercial motor vehicles should be like. Mike’s driver manager at his trucking company has said that the company wants feedback from their drivers regarding their fuel solutions (locations where they are assigned to get fuel). If the drivers have a bad experience, they are to report that and if the company receives enough bad reports about a particular fueling location, the company will look for alternatives. In this way, there is an economic incentive for truck stops to provide what drivers need and want when they arrive at a fueling location.
For our review, we are choosing to assign a number to each aspect of the fuel island experience:
- “5” is excellent;
- “4” is very good;
- “3” is average or ok;
- “2” is unsatisfactory and needs attention;
- “1” is poor and needs immediate corrective action; and
- “N/A” means not applicable.
We are choosing not to identify a specific bay because we figure that what goes at one bay at a facility will generally be true at all of them.
Fuel Island Review
Date: 7/9/2010
Location: WilcoHess Convenience Store, Wake Forest, NC
Grading categories: “Fuel Island Review WilcoHess North Carolina Wake Forest”
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| Fuel island area was clean, devoid of fuel and oil on ground | 5 |
| Trash barrels were emptied or had little trash in them | 5 |
| Fuel pump was in good working order and delivered fuel in a timely manner | 1 |
| Card reader and keypad was in good working order | 1 |
| Transaction required no additional action from driver inside the facility | 1 |
| There were sufficient paper towels for checking oil or cleaning | 1 |
| Windshield washing fluid was present, was sufficiently clean and had soap in it for cutting grease and bug guts | 2 |
| There was a long handled squeegee with both sides in good working order for reaching truck windshields without having to get up on the truck | 1 |
| A water spigot with hose was present and in good working order | 4 |
| An air hose with commercial truck tire pressure was available on at least every other bay | 5 |
| Bays with ULSD (ultra low sulfur diesel) were well marked | N/A |
| Friendliness and courtesy of facility staff, combined with wait time | 5 |
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Fuel Island Review WilcoHess North Carolina Wake Forest
[su_table responsive=”yes” alternate=”yes” fixed=”no” class=””]
| Categories being graded at this facility: | 11 |
| Total points for all categories: | 31 |
| Grade for fuel island at this facility (points/categories): | 2.8 |
[/su_table]
Observations: “Fuel Island Review WilcoHess North Carolina Wake Forest”
Please note that this location is denoted on the WilcoHess website as a convenience store and not as a travel plaza. However, it is our concerted opinion that any location that provides fuel bays for commercial motor vehicles should provide the bare essentials for caring for those vehicles.
There are three commercial motor vehicle fuel bays at this location. When Mike pulled off the road into the middle bay, the pumps did not work. He was told that they had been having problems with them working, but the bay had not been blocked off! Mike asked the cashier if he should move a trash barrel into the lane to indicate that it wasn’t working correctly; she agreed and Mike did so.
Still, due to the failure of management to have taken care of this at the time they knew about the problem required Mike to have to move his truck to a bay where the pumps would work. This situation is not captured in our grading of the facility, but it is something that management should correct.
One thing that we noticed that is captured in our grading is the fact that the fuel bay Mike used has a squeegee with a little bitty handle. A long handle is needed on all squeegees at large truck fuel bays.
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