Fuel Island Review Pilot Tennessee Greeneville

This “Fuel Island Review Pilot Tennessee Greeneville” is a review of the fuel island at the Pilot Travel Center in Greeneville, TN, USA.


This review is being conducted based upon our own expectations of what a fuel island that caters to professional truck drivers of commercial motor vehicles should be like. Mike’s driver manager at his trucking company has said that the company wants feedback from their drivers regarding their fuel solutions (locations where they are assigned to get fuel). If the drivers have a bad experience, they are to report that and if the company receives enough bad reports about a particular fueling location, the company will look for alternatives. In this way, there is an economic incentive for truck stops to provide what drivers need and want when they arrive at a fueling location.

For our review, we are choosing to assign a number to each aspect of the fuel island experience:

  • “5” is excellent;
  • “4” is very good;
  • “3” is average or ok;
  • “2” is unsatisfactory and needs attention;
  • “1” is poor and needs immediate corrective action; and
  • “N/A” means not applicable.

We are choosing not to identify a specific bay because we figure that what goes at one bay at a facility will generally be true at all of them.

Fuel Island Review

Date: 7/21/2010

Location: Pilot Travel Center, Greeneville, TN, I-81, exit 36

Grading categories:

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Fuel island area was clean, devoid of fuel and oil on ground 4
Trash barrels were emptied or had little trash in them 1
Fuel pump was in good working order and delivered fuel in a timely manner 5
Card reader and keypad was in good working order 3
Transaction required no additional action from driver inside the facility 5
There were sufficient paper towels for checking oil or cleaning 5
Windshield washing fluid was present, was sufficiently clean and had soap in it for cutting grease and bug guts 2
There was a long handled squeegee with both sides in good working order for reaching truck windshields without having to get up on the truck 5
A water spigot with hose was present and in good working order 1
An air hose with commercial truck tire pressure was available on at least every other bay 3
Bays with ULSD (ultra low sulfur diesel) were well marked N/A
Friendliness and courtesy of facility staff, combined with wait time N/A


Fuel Island Review Pilot Tennessee Greeneville

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Categories being graded at this facility: 10
Total points for all categories: 34
Grade for fuel island at this facility (points/categories): 3.4


Observations: “Fuel Island Review Pilot Tennessee Greeneville”

The layout of this truck stop is about the worst we’ve ever seen. The queuing area for trucks waiting to get fuel is so short that when only about half a dozen trucks are waiting for fuel, they get backed up out on the road. There are basically only two lanes to access the bays, one of which is supposed to be left open for trucks coming in to scale out.

On this particular day, we saw a man dressed in a Pilot shirt wearing a headset run out and start directing trucks to come down the scale only lane. Drivers who had already gone up as far as possible in that lane who were waiting for fuel were literally blocking access to the far right hand bays as well as the scale!

This situation is stressful for drivers.

There are not very many places to park at this truck stop either. The location is completely land-locked.

May Pilot never design another travel center like this one again!

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