Fuel Island Review Pilot South Carolina Florence

This “Fuel Island Review Pilot South Carolina Florence” is a review of the fuel island at the Pilot Travel Center in Florence, SC, USA. The contents of this review have been sent through the form on our Fuel Island Review page.

The questions answered below were preceded with grading instructions like this: “On a scale of 5 (high) to 1 (low)…” with this grading scale:

  • “5” is excellent;
  • “4” is very good;
  • “3” is average or ok;
  • “2” is unsatisfactory and needs attention;
  • “1” is poor and needs immediate corrective action; and
  • “N/A” means not applicable.

Unless the reviewer so noted in a text block at the bottom of the form, a specific bay is not identified because we figure that what goes at one bay at a facility will generally be true at all of them.

Fuel Island Review

Reviewer: Mike Simons
Country: United States
Reviewer is a…: Company Driver
Reviewer’s total years of professional driving experience: 10.5
Name and location of truck stop fuel island being reviewed: Pilot Travel Center, Florence, SC, I-95, exit 164
Date fueled at this location: August 18, 2010
How did you come to fuel at this location: Company-supplied fuel solution
How did you pay for your fuel: Comdata
How long was your wait to get fuel: No waiting

Grading categories: Fuel Island Review Pilot South Carolina Florence

Was the fuel island area of your bay clean, devoid of fuel and oil on ground? 4
Were the trash barrels empty or had little trash in them? 3
Was the fuel pump in good working order such that it delivered fuel in a timely manner? 5
Were the card reader and keypad in good working order? 5
Did the transaction require NO additional action from you inside the facility? 5
Were there sufficient paper towels for checking oil or cleaning? 1
Was windshield washing fluid present, sufficiently clean and having soap in it for cutting grease and bug guts? 2
Was there a long handled squeegee with both sides in good working order for reaching your truck windshield without having to get up on the truck? 5
Was there a water spigot WITH hose present and in good working order? 1
Was there an air hose with commercial truck tire pressure available on at least every other bay? 1
Were bays with ULSD (ultra low sulfur diesel) well marked? N/A
If you had to go inside, what was the friendliness and courtesy of facility staff, combined with wait time? N/A

Fuel Island Review Pilot South Carolina Florence

Categories being graded at this facility: 10
Total points for all categories: 32
Grade for fuel island at this facility (points/categories): 3.2

Was there anything else noteworthy about your fuel island experience?:

The paper towel dispenser on my fuel bay was empty. I saw a total of only three paper towel dispensers for all of the fuel bays at this location. There needs to be one on every bay.

While there were water spigots on some bays, none had hoses. Also, there was not an air hose to be found on any bay.

Additional comments::

I could hear the shower assignment announcement at the fuel island, which I think is wonderful.

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